Best Practices for Customer Engagement with Chemical Suppliers in Aerospace, Medical Devices and Industrial Power
Situation
Our client wanted to improve the level of customer engagement with their target accounts across industry verticals including aerospace manufacturing, medical devices, and industrial power.
Objective
The objective was to assess customer needs and pain points related to supplier engagement for chemicals & materials across geographies and industries to help our client better position them with key customers.
Our Work
10EQS assessed the preferences and organizational parameters for engagement with chemical suppliers in the medical device, aerospace manufacturing, and industrial power industries. 10EQS further evaluated the importance of responsiveness, preparedness, customization, sustainability, knowledge of regulatory criteria, product quality and early engagement.
Project Team
- Ex-EY Management Consultant with a background in marketing and experience in VoCengagements
- Ex-Accenture Consultant supporting content synthesis
- 10EQS Delivery Operations (=PMO) providing quality assurance, process management and expert recruitment
- 25 industry experts
Industry experts (sample)
- Sr. Manufacturing Engineer Supervisor – BioTech (US)
- Sr. Mechanical Engineer – HealthTech(UK)
- Product Sourcing Manager – Global MedTech Company (India)
- Chief of Design – Aerospace Defense Company (Canada)
- Process Engineer – Aerospace Defense Company (UK)
- Industrial Quality Lead – Automation/Energy Management Company (US)
- Head of Global Supply Quality/Development –Electrification/Automation Company (Finland)
Results
10EQS provided recommendations for customer engagement to better position the client, such as involvement after sale, pricing, consistency in supply, and attention to detail. 10EQS further provided guidance on the target sales pools, preferred sales channels and marketing best practices for each industry.